Frouke Gerbens is the Managing Director of Dusit Hospitality Management College and dusitD2 The Fort, Manila. She concurrently serves as the Dean of Dusit Hospitality Management College and is the founder and managing partner of Swiss-based ABG International – Higher Education Management Solutions. Ms. Gerbens has 25 years of management experience in higher education institutions with attachment in esteemed institutions including Nyenrode University in The Netherlands and École hôtelière de Lausanne.
Executive Assistant Manager
Cynthia T. Esteban is the Executive Assistant Manager of Dusit Hospitality Management College and dusitD2 The Fort, Manila overseeing Sales and Marketing, Revenue Management and Rooms Division. She is a certified Learning Facilitator of École hôtelière de Lausanne of Switzerland. Cynthia has 29 years of experience in Sales and Marketing with significant attachment in renowned organizations and establishments including the Department of Tourism and Sofitel Philippine Plaza Manila. She is a recipient of the esteemed Mabuhay Awards as Manager of the Year in 2013 and has spearheaded arrangements for numerous important state visits featuring dignitaries, monarchs and esteemed personalities.
Director of Culinary Arts
Chef Cyrille Soenen is the Director of Culinary Arts for Dusit Hospitality Management College and dusitD2 The Fort, Manila. He is among the esteemed Maîtres Cuisiniers de France (Master Chefs of France), a Red Sash Member of Disciples Escoffier International Philippines and is a certified Learning Facilitator of École hôtelière de Lausanne of Switzerland. Chef Cyrille began his professional journey in 1984 at the Hotel Ritz in Paris which led him to serve in various Michelin-starred restaurants in France including Duc d’Enghien, the Le Drouant, and the Restaurant L’Espadon. His culinary voyage has taken him to serve for the French Defense, Finance Ministries and for a string of esteemed 5-star hotels. Chef Cyrille is the founder and owner of Brasserie Cicou and Cicoulab.
Director of Finance
Jose Luis Santillan is the Risk and Compliance Officer for Dusit Thani Philippines, Inc. and is the concurrent Director of Finance of Dusit Hospitality Education Philippines, Inc (DHEP). Mr. Santillan has been a finance professional for nearly 28 years, specifically in the field of investment banking and corporate finance. He has been involved with leading Philippine businesses including cable TV, telecommunications, real estate development and retail trade. He has served with the Lopez Group of Companies as Assistant Vice President for Corporate Finance under the manufacturing and construction subsidiaries of the First Philippine Holdings Group. He also served as Senior Financial Advisor to the Island Gas Group of Companies.
Ethics and Organization and Operations Management
Sehr Emaad handles courses on Ethics and Organization and Operations Management in Dusit Hospitality Management College (DHMC).
Ms. Emaad has significant experience in the banking industry, primarily as Credit Officer at the Muslim International Bank in Pakistan and as an Analyst at the Habib Allied International Bank in London and the ABN AMRO Bank respectively.
She has a Master’s Degree in Business Administration from Imperial College of Business in Pakistan, a Master’s Degree in Applied Sociology from the National University of Singapore, and a Master’s Degree in Human Resource Management at the London School of Economics.
Hygiene, Stewarding, and Sustainability Manager
Rachelle Anne Gutierrez is currently, the Hygiene, Stewarding, and Sustainability Manager of dusitD2 The Fort, Manila (D2FM) and a faculty member of Dusit Hospitality Management College, handling the course on Risk Management as Applied to Safety, Security and Sanitation.
She is an instructor and Registered Examination Proctor certified by ServSafe, ServSafe Allergens, ServSafe Alcohol— all accredited by the American National Standards Institute and the Conference for Food Protection provided by the National Restaurant Association.
She was a food safety management practitioner for fourteen years and food defense systems practitioner for four years. She was a Consultant for St. Luke’s Medical Center Hospital for its Hazard Analysis and Critical Control Points (HACCP) accreditation with SGS, and Fairmont and Raffles Hotel in Makati’s first HACCP certification in 2017. She also implemented the Accor Hotel’s Corporate Social Responsibility Acting.
In 2009, she received a Level 3 award in HACCP Certification for Food Manufacturing given by the Chartered Institute of Environmental Health in London and completed the Food Defense Course in Food and Drug Administration in 2015. She authored the Fairmont and Raffles Hotel Makati’s requirements for Essential Safe Food Handling and Hygiene back in 2013 and revised HACCP Manual for Shangri-La Makati in 2011.
Ms. Gutierrez initiated the CSR Food Safety Program entitled Food Warriors which aimed to educate the public on food safety practices applicable to the local Philippine setting by providing free lecture sessions.
Linda Montemayor currently handles a consultancy firm which caters to several local and international hotel chains, while at the same time holds a faculty position at the Dusit Hospitality Management College (DHMC). She is in charge of handling the course on Housekeeping Operations.
She began her career in Housekeeping as the Officer-in-Charge of the Rooms Division of Gilarmi Apartments in Makati City. As she peaked in her career, she managed various positions in different hotels, such as Senior Housekeeper/Trainer for Mandarin Oriental Manila, Operations Manager for Housekeeping of The Pan Pacific Manila, Housekeeping Manager of Hyatt Hotel and Casino Manila, Style Manager of W Retreat and Spa in Maldives, Director of Housekeeping of Raffles and Fairmont Hotel in Makati, Housekeeping Manager of Hyatt Hotel- City of Dreams Manila and eventually became the Executive Housekeeper of Dusit Thani Hotel, Manila prior to her retirement.
Kathrine Camille Nagal is a Qualified Learning Facilitator certified by École hôtelière de Lausanne, overs courses in Entrepreneurship and Research in Hospitality.
Currently the Assistant Dean for Dusit Hospitality Management College (DHMC), Ms. Nagal holds a Bachelor’s Degree in Hotel and Restaurant Management, as well as a Master’s Degree in Business Administration, majoring in Entrepreneurship from the University of Santo Tomas. She is pursuing her PhD in International Hospitality Management from the Lyceum of the Philippines University-Batangas.
She has been involved in Philippine Hospitality Education since 2009, and has been affiliated as a faculty member of several institutions in Manila.
Frederick Nieto handles all Filipino related courses at Dusit Hospitality Management College (DHMC). Mr. Nieto is a certified secondary education teacher - licensed Professional Teacher by the Professional Regulatory Commission (PRC), who specializes in teaching Filipino, Foundation of Education, Translations, and handling Education and Journalism courses in schools managed by the Department of Education.
Mr. Nieto was a recipient of Gawad Banyuhay, Gawad Alab Sining, Rotary Leadership Youth Award and Local Municipality award on Leadership. With his passion in artistry and as an active member of the community, he prides himself as the founder, adviser, and director of the Malanday Artist Guild, Ang Katuod, Ang Silab (Official School Paper of Polo National High School) and the Editors Guild of Valenzuela City Public and Private Secondary Schools Paper in English and Filipino.
Pio Opinaldo handles Physical Education courses in Dusit Hospitality Management College (DHMC). He holds Bachelor’s Degree in Sports Science and Masters’ Degree in Human Movement Science from the University of the Philippines.
Mr. Opinaldo is currently a full-time faculty member of the University of the Philippines and is the Head Coach of the PLDT PEP Squad, as well as the Assistant Coach for the University of the Philippines Varsity PEP Squad, who has been known to receive numerous awards, including winning National Championships, and garnering top placement in cheer dance events and competitions.
Director of Food and Beverage
Herve Pennequin is the Director of Food and Beverage of dusitD2 The Fort Manila (D2FM) and also handles the course on Fundamentals of Food and Beverage Service Operations.
Mr. Pennequin holds a Professional Certificate in Hospitality Service from CAP in France, a degree in Restaurant and Hospitality Management from BTH in France and a Superior Degree in Restaurant and Hospitality Management from BTS in France.
He is also a Sommelier and Wine Consultant with extensive experience from different countries he worked in namely France, the United States of America, and Hong Kong. He was also a recipient of numerous awards: Chevalier de l’Ordre National du Merite Agricole Français (Knight of the French Agricultural Merit) in 2014, 3rd Best Sommelier of the World in 2004, 2nd Best Sommelier of the United States of America in 2002, 2nd Best Sommelier of France in 1994, 2nd Best Sommelier of Armagnac in 1991, and 6th Best Maitre d’H of France (Senior Category) in 1988.
Front Office Manager
Edgardo Silvestre, Jr. is the Front Office Manager of dusitD2 The Fort, Manila. He holds a degree in Bachelor of Science in Hotel and Restaurant Management from the University of Santo Tomas, and has over fifteen years of experience from renowned local and international hotel brands.
Mr. Silvestre started his career as a Front Office Agent for ten years at The Bellevue Manila as part of their pre-opening Team, until he was promoted as the hotel’s Front Office Manager. He has experience as a contributor during the hotel’s expansion of a new tower and was also responsible for leading the Front Office pre-opening task force during the pre-opening of B Hotel Alabang and The Bellevue Resort in Bohol. He was the former Presiding Officer of the hotel’s Employee Council “Bigkis ng Bellevue.” He worked at Sofitel Philippine Plaza Hotel as Assistant Front Office Manager and was responsible for developing the Ambassadors’ (staff) Rewards / Recognition Program for the Front Office. He also served as the pre-opening Front Office Manager of Discovery Primea and I’M Hotel in Makati.
Anna Maria Soenen is a graduate of Business Administration from the University of the Philippines and holds a Level 4 diploma for the French language from the Institut de langue et de culture françaises, Institut catholique de Paris.
Aside from being a teacher of Business English and Eric Morris’ System of Work, she also has several work experiences in the field of Business Management as the General Manager & Owner of Brasserie CiÇou; as Director of Administration and Finance and as Board Member / officer for the French Section of the European International School in Parañaque; and as an employee for several institutions in France from 1992 until 1999.
A certified Learning Facilitator of École hôtelière de Lausanne, she handles French language courses for the bachelor programs of Dusit Hospitality Management College (DHMC).
Director of Culinary Arts
Cyrille Soenen or Chef Cyrille is the Director of Culinary Arts of Dusit Hospitality Management College (DHMC) and dusitD2 The Fort, Manila (D2FM). Growing up with a deep appreciation of food, he was molded and groomed at one of the finest establishments in the world, soon becoming a true kitchen prodigy. He has honed his culinary expertise at several Michelin-starred restaurants in France including the Duc d’Enghien (two stars Michelin), the Le Drouant (one star Michelin), and the Restaurant L’Espadon (two stars Michelin).
In 1988, he had the privilege of serving foreign dignitaries when he worked the kitchens of the French Defense and Finance Ministries. After his crucial training at Ecole Hotélière Médéric and exposure and mentoring at the Hotel Ritz Paris, he was eventually recognized, honored, and included among the roster of the Maîtres Cuisiniers de France (Master Chefs of France) in 2015 — an honorary rank that chefs around the world aspire for. To date, he is the only Master Chef in the Philippines.
Chef Cyrille handles the course on Kitchen Essentials and Basic Food Production, and is also a content contributor for the course on Risk Management as Applied to Safety, Security and Sanitation. He is also a certified Qualified Learning Facilitator of École hôtelière de Lausanne.
Program Head for Tourism Management
Dominique Martel Soriano earned his Bachelor’s Degree in Commerce majoring in Tourism Management and his Master’s Degree in Business Administration at the Far Eastern University in Manila, Philippines. Mr. Soriano has been a lecturer in the field of tourism and hospitality for eight years and has handled courses for educational institutions in Manila such as the Lyceum of the Philippines University, La Consolacion College, and Far Eastern University. He was given the opportunity to hold the position of Program Head for Tourism Management for two years.
He is a certified Learning Facilitator of École hôtelière de Lausanne.
He currently handles the courses on Macro Perspective of Tourism and Hospitality, Micro Perspective of Tourism and Hospitality, and Civic Welfare Training Service 1 & 2 in DHMC.
André Mack has extensive experience in the in-flight catering industry and in management consulting. He has specialized in the areas of strategic marketing, customer service and business process re-engineering.
He is Director, Lausanne Hospitality Consulting, and alumni of University St. Gallen, Ecole hôtelière de Lausanne and holds an EMBA from HULT International Business School.
The consulting mandates in strategic business analysis, re-engineering of management and operational processes, operational and quality auditing of hospitality business units, as well as the development of hospitality learning centres, have allowed him to touch base in New York, Sydney and many countries between these two destinations.
André speaks French, German and English, mixing it up sometimes with the various Swiss German dialects.
Pierre Verbeke is a Senior Consultant at LHC. He has an extensive career in hotel operations, pre-openings and re-brandings. He is first and foremost an operational person having managed several hotels in Belgium and having set up many pre-opening teams in different countries.
He also has gained a wealth of experience opening hotels for a large Hotel Operator in various European, North African and Eastern European countries. He is particularly at ease with project management and knows how to deliver the highest quality of service within the agreed timeframe.
Pierre has experience with leased, managed and franchise properties and understands the various demands from owners, investors, and operators within the different projects.
Pierre is an alumnus of Ecole Hôtelière de Lausanne. He speaks Dutch, German, French and English, with some notions of Spanish.
Olivier Verschelde. Prior to joining Lausanne Hospitality Consulting Olivier has been involved in managing a new boutique hotel & spa project near Paris as well as taking the lead in the development of several food and beverage outlets from conceptualization to start-up. One of these being a gastronomic restaurant which received its first Michelin Guide star five months after its initial opening. Olivier graduated from the Ecole Hôtelière Lausanne in 2003 and has been building up his knowledge of operations in hospitality industry ever since. He confirmed his expertise in managing projects by obtaining a Project Management Professional (PMP) certification in 2012. He has worked several years on high profile projects within Europe and has consequently a good understanding of both the local and national market. His is a native Dutch speaker and also speaks in English, French, German as well as Spanish. He’s always on the lookout to apply the latest in technological advancement within the industry to current projects.
Wei Cheng is a Senior Consultant at Lausanne Hospitality Consulting SA. He has assisted many international organizations in the service sector, such as luxury goods company, insurance and banking, in designing and delivering tailored training programs to enhance their customer service excellence and experience. His role also involves in developing hospitality learning centers around the globe and ensure sustainable growth and competitive advantage of each institution. Prior to LHC, he worked in the hospitality industry in Argentina and Switzerland and also collected experience in the education sector. Wei was responsible for talent sourcing for Ecole hôtelière de Lausanne, recruiting young future leaders for the hospitality industry. Wei is a life member of Clare Hall, a constituent and graduate college of the University of Cambridge where he obtained his postgraduate degree. He is also an alumnus of Ecole hôtelière de Lausanne, and possesses a degree in Hospitality and Restaurant Management from the Escuela Internacional de Hotelería y Turismo CENCAP in Buenos Aires, Argentina.